Frequently Asked Questions
Hello!
I’m located in Singapore. Currently a one-woman show that operates from my home that I share with my husband and cat. Here’s to supporting small businesses!
Payment & Currencies
You can shop and checkout in your country's currency
When you enter our website, the prices will be automatically reflected as your country's currency.
You can then shop, checkout, and pay in the same currency as your shipping address' country's currency.
We currently accept:
Mastercard, Visa, Amex.
Apple Pay & Google Pay
We use Shopify payment's secure payment gateway to facilitate payment transactions.
Shipping & Open Box Info
ingapore, Australia, USA, Malaysia, Hong Kong, South Korea.
We'll be working on adding more to the list.
We offer affordable flat rates for international shipping. Please click here to view our shipping countries, rates and their respective details.
Yes we do! We offer a 15 days period for open boxes.
Please click here to read the full details
Others
As I focus mostly on one of a kind pieces, so if you see something you love and resonate with, and the price is suitable - get it before it's gone!
Due to various reasons, it’s unlikely for me to be able to bring back pieces on demand.
Please click here to read it in detail.
Unfortunately no. Our items are mostly one of a kind, and this would mean that someone else who might have wanted it missed the chance to get it. This would neither be fair to the other party or us as a business.
This strictly applies to all orders - whether it's meant for an open box or to be shipped straightaway.
We recommend that you are 100% sure you want the item/s before you place your order.
If you have any questions about an item or placing an order, feel free to drop us a message via the contact form below. We'll be happy to help!
Contact us
OUR INSTA @PELLURA.CRYSTALS
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